• Partner with leaders to assess volunteer needs and deliver fullcycle recruitment, selection, onboarding, and orientation for InHouse, Event, and group volunteers in alignment with provincial processes created by the People and Culture team 

• Act as the primary point of contact for all volunteers, responding promptly to applications, inquiries, issues, and concerns 

• Lead volunteers through onboarding, ensuring completion, tracking, and secure storage of all required documentation 

• Coordinate volunteer scheduling and shifts, including Helping Hands roles 

• Deliver volunteer orientation, tours ensuring consistent application of provincial volunteer processes 

• Arrange and communicate learning and development opportunities (e.g., food safety, Mandt, grief training) in partnership with P&C 

• Maintain accurate volunteer records, hours, and data in Volunteer Hub 

• Support volunteer communications to ensure awareness of organizational updates, activities, and events 

• Provide ongoing volunteer stewardship and support to ensure positive, meaningful volunteer experiences 

• Promote a culture of volunteer appreciation, coordinating recognition initiatives, gifts, awards, and celebrations 

• Collect volunteer feedback and manage exit processes, including distribution of exit interview surveys 

• Attend and support events as needed to ensure a positive volunteer experience 

• Represent the organization at community events, fairs, and outreach activities to promote volunteer opportunities 

• Build and maintain partnerships with businesses, schools, and community groups to expand and diversify the volunteer network 

• Support People & Culture with volunteer program planning, budgeting, position descriptions, and strategies aligned with organizational goals 

Required Qualifications 

• Minimum 2 years’ experience in recruitment and/or volunteer planning 

• Post secondary education in Volunteer Management, Human Resources, Community Development or other relevant fields 

• Strong relationship building skills with both internal and external stakeholders 

• Excellent written and verbal communication skills 

• Highly organized, with previous experience in scheduling resources 

• Acts with integrity and professionalism in managing confidential information and respecting privacy 

• Must possess a high level of professionalism, tact and interpersonal skills to work with stakeholders at all levels 

• A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization 

• Experience in supporting and stewarding volunteers to support the operational need, while also providing an engaging experience for the volunteers 

• Working knowledge of Microsoft Office products and database software  

• Ability to work evenings and weekends as needed 

• Standard First Aid CPR-C and AED certification an asset  

• Must provide a clear Police Information Check 

Nice to Haves 

• Previous experience working with families and children would be an asset 

• Food Safety Certificate an asset 

What we Offer  

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy: 

Comprehensive Compensation & Benefits 

• Competitive compensation 

• Full benefits plan with a strong focus on mental health  

• Health & Wellness Spending Account 

• Employee and Family Assistance Program (EFAP) 

Growth & Development 

• Professional development and training opportunities 

• Opportunity to participate in cross functional committees 

Flexibility & Wellbeing 

• Vacation and personal days 

• 12 recognized statutory holidays 

Financial Wellness 

• RRSP / TFSA matching program 

• Financial Wellness sessions 

Culture & Community 

• A values driven culture where people come first 

• Social events and teambuilding activities 

Family Services Lead

Full-Time (Fixed-Term: 6 month contract)

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta? 

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare." 

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

This role is based out of the Red Deer Ronald McDonald House, working 32 hours per week. The schedule for this role is Monday 10am-6pm, Tuesday 9am-5pm, Wednesday 9am-5pm, Thursday 10am-6pm and Friday 9am-5pm with some evening or weekend work might be required. Hours are subject to change based on operational needs.  

Why This Role Matters

The Family Services Lead plays a critical role in ensuring families feel welcomed, supported, and cared for during some of the most stressful moments of their lives. By coordinating accommodations, overseeing day-to-day family services, and leading staff and volunteers, this role helps create a safe, compassionate, and well-run environment that allows families to focus on what matters most—their child’s care and well-being. The Family Services Lead also serves as a key point of connection between families, hospital partners, and internal teams, ensuring services are delivered with empathy, consistency, and excellence.

Your Key Responsibilities 

Executive, SMT, and Board Support 

• Act as the primary point of contact for the Board and support the CEO in execution of their governance responsibilities. 

• Support the CEO’s day-to-day activities, including travel and logistics for CEO, certain SMT, and Board members. 

• Manage creation, modification and storage of all documentation tied to the SMT and Board. 

• Coordinate and manage select Board and Committee meetings, including logistics, materials, minutes, etc. 

• Lead and support with various projects, including coordination of special events, retreats, and all-staff meetings. 

• Act as a trusted advisor to the CEO, conduct research, prepare reports, and sometimes act on behalf of SMT. 

• Secure and handle sensitive data and information and maintainconfidentiality. 

Administrative Responsibilities 

• Oversee administrative systems, directories, and access for staff and Board members. 

• Support compliance, partnerships, stakeholder recognition, and general office administration. 

• Manage supplies, records, and required documentation to support efficient operations. 

• Track license compliance with regard to program expansion. 

• Negotiate, track, and report on province-wide hotel partnerships. 

• Oversee WestJet travel vouchers. 

• Provide ad hoc departmental support and all other tasks as required. 

Culture Committee, Co-Chair Responsibilities 

• Co-lead the Culture Committee, contributing to governance, membership management, and alignment with organizational values. 

• Overseelogisticsfor committee activities and initiatives. 

• Act as the primary liaison between the Culture Committee and the SMT. 

Required Qualifications 

• 5+ years of experience in a comparable role. 

• Excellent computer skills.Highly proficient with the Microsoft Office Suite, especially SharePoint, PowerPoint,Wordand Excel. 

• Highly organized and detail oriented, with the ability to manage competing priorities and multitask effectively. 

• Strong communicator with high emotional intelligence and sound judgment. 

• Proactive problem solver who is adaptable, flexible, and comfortable in a fast paced, hybrid work environment. 

• Self-directed team player with the ability to work collaboratively and influence outcomes through others. 

• Must provide a clear Police Information Check. 

Nice to Haves 

• Experience with Adobe, SurveyMonkey,Board Effect(or other Board portals) is an asset. 

• Past work with Boards and non-profits is an asset. 

What we Offer  

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy: 

Comprehensive Compensation & Benefits 

• Competitive compensation 

• Full benefits plan with a strong focus on mental health  

• Health & Wellness Spending Account 

• Employee and Family Assistance Program (EFAP) 

Growth & Development 

• Professional development and training opportunities 

• Opportunity to participate in cross functional committees 

Flexibility & Well-being 

• Hybrid work schedule 

• Vacation and personal days 

• 12 recognized statutory holidays 

Financial Wellness 

• RRSP / TFSA matching program 

• Financial Wellness sessions 

Culture & Community 

• A values driven culture where people come first 

• Social events and teambuilding activities 

Note first review of applications will be on April 6, 2026, applications will be accepted until the position is filled. 

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety 

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.  

Why This Role Matters 

The Facilities Support role is essential to creating a safe, welcoming, and dignified home environment for families staying at Ronald McDonald House Alberta during some of the most stressful periods of their lives. By maintaining high standards of cleanliness, hygiene, and organization across guest rooms and shared spaces, this role directly supports family wellbeing, public health requirements, and the overall comfort of the House. Behind the scenes, Facilities Support ensures that families can focus on what matters most—the care and recovery of their child—while experiencing a true “home away from home.” 

Your Key Responsibilities Your Key Responsibilities 

• Room turnover including sweeping, dusting, wiping walls, cleaning curtains, windows and washrooms, making beds as per established standards  

• Ensuring linens and towels and laundered  

• Stocking of rooms and common areas with family supplies as required  

• Maintaining cleanliness in the kitchens, adhering to all Public Health guidelines  

• Sanitation and mopping of all common areas  

• Organizing all common areas and ensuring the areas are presented well to all guests.  This includes both indoor and outdoor living spaces  

• Placing all waste and recycling in proper receptacles  

• Identifying the need for and supporting response to pest management as required  

• Greeting and supporting Helping Hands volunteers and other cleaning focused volunteers  

• Acting as a contact and information source for contractors and vendors as required (ie: Alsco, Cintas, repair contractors)  

• Cross functional team support (Programs and Family Services) when required  

• Supporting the mission, vision and objectives of Ronald McDonald House Alberta   

• All other tasks as required  

Required Qualifications 

• High school diploma 

• 3+ years of experience as a Housekeeper 

• Ability to work with minimal supervision 

• Ability to do a physically demanding job 

• Must provide a clear criminal record check 

Nice to Haves 

• Experience in the hospitality industry with room turnovers 

• Standard First Aid CPR-C and AED certification 

What we Offer  

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy: 

Comprehensive Compensation & Benefits 

• Competitive wage 

• Employee and Family Assistance Program (EFAP) 

Growth & Development 

• Training and development opportunities 

• Opportunity to participate in cross functional committees 

Flexibility & Well-being 

• 12 recognized statutory holidays 

Financial Wellness 

• Financial Wellness sessions 

Culture & Community 

• A values driven culture where people come first 

• Social events and teambuilding activities 

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety 

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.  

Note first review of applications will be on April 2, 2026,  applications will be accepted until the position is filled. 

Thank You 

We thank all candidates who apply; however, only those selected for interview will be contacted. 

Your Key Responsibilities 

• Room turnover, as per established standards.  Including washrooms, vacuuming, mopping, dusting, wiping walls, cleaning of windows and making beds. 

• Ensuring linens are laundered. 

• Maintaining cleanliness in the kitchens, adhering to all Public Health guidelines. 

• Sanitation and cleaning of all common areas. 

• Organizing both indoor and outdoor living spaces, and ensuring the areas are presented well to all guests.   

• Stocking of rooms and common areas with family supplies as required. 

• Placing all waste and recycling in proper receptacles.  

• Cross functional team support (Programs, Family Services, Maintenance, Development) as required. 

• Identifying, responding to, reporting, and recording critical incidents 

• Adhering to all Ronald McDonald House Alberta Occupational Health & Safety procedures  

• Supporting the mission, vision and objectives of Ronald McDonald House Alberta –providing a home away from home for any family with a sick or injured child 

• All other tasks as required. 

Required Qualifications 

• High school diploma 

• 3 years of experience as a Housekeeper 

• Able to work with minimal supervision 

• Attention to details 

• Ability to do a physically demanding job 

• Must provide a clear criminal record check 

What we Offer  

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy: 

Comprehensive Compensation & Benefits 

• Competitive wage 

• Employee and Family Assistance Program (EFAP) 

Growth & Development 

• Training and development opportunities 

• Opportunity to participate in crossfunctional committees 

Flexibility & WellBeing 

• 12 recognized statutory holidays 

Financial Wellness 

• Financial Wellness sessions 

Culture & Community 

• A valuesdriven culture where people come first 

• Social events and teambuilding activities